Refund policy

Return and Refund Policy for Wattsup Customs

Thank you for shopping with us at Wattsup Customs! We take pride in creating custom products tailored to your individual style. Please read our return and refund policy carefully:

Custom Orders: Due to the personalized nature of our custom cups and products, all product sales are final. We do not accept returns, exchanges, or refunds on items once they have been personalized or shipped. Also, if you have ordered and you do not email OR come in the live within 2 days, we do have the right to make the cup as per the notes and send it out. No refunds will be given after 24 hours of order placement.

International Shipping & Customs: We are proud to ship internationally; however, Wattsup Customs does not cover any import duties, export fees, taxes, VAT, customs charges, or tariffs associated with your order. These charges are the sole responsibility of the buyer and must be paid upon delivery.

  • Customs Delays: We have no control over international customs processing times and are not responsible for delivery delays caused by customs clearance.

  • Unpaid Fees & Abandoned Packages: If a package is returned to us or abandoned at customs because the buyer refuses to pay the required import fees, no refunds will be issued for the product or the shipping costs.

  • Import Restrictions: It is the buyer's responsibility to ensure the products comply with their local import laws. We are not liable for any packages seized or destroyed by customs.

Damaged Items: If your item arrives damaged, you will need to file a claim directly with the shipping carrier (USPS or UPS). All shipments are insured, and the carrier is responsible for reimbursing damages that occur during transit.

To file a claim:

Please keep all packaging and the damaged item until the claim is fully processed, as the carrier may request an inspection. Clear photos of the damage and packaging will be required. If you need any supporting documents from us, feel free to reach out.

Important Note: If the cup was received without any visible damage or issues, we are unable to offer any replacement or refund for broken cups that occurred after delivery.

Order Issues: If there is an issue with your order (e.g., incorrect item received), please contact us within 48 hours of delivery. We will do our best to resolve the issue promptly.

Non-Custom Products: Standard (non-custom) products may be returned within 6 days of delivery, with the customer covering return shipping and a 60% restock fee. Most products are verified live before shipment, so please inspect your order upon arrival.

Shipping Insurance: All orders include shipping insurance. If damage occurs during transit, you may file a claim with the carrier for reimbursement.

Need Help? If you have any questions, contact us at Wattsupcustoms@gmail.com. We appreciate your understanding and support!